IT Support Technician
DescriptionCognizant is seeking an IT Support Technician for a full time opportunity in Prineville, OR.
Responsibilities Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote connection software, chat, and email Flexible, able to multitask, and prioritize reported issues Provide a high level of customer service to users seeking problem resolution Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in internal ticketing systems Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Logistics responsibilities include providing overall management in daily administration, asset distribution/ setup, and shipping/ receiving.
Inventory of storage spaces, stocking, and maintenance of IT vending machines.
Level 1 video conferencing support including troubleshooting of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events.
Proficient in end-user network troubleshooting tools and practice Requirements Proven experience as a help desk technician or IT support technician Strong understanding and troubleshooting resolution skills of computer systems, mobile devices and other tech products including mobile device management (MDM), iOS/ Android, Mac, Windows, and Linux operating systems.
Ability to diagnose and resolve basic to moderately complex end-user technical issues Proficiency in English, excellent task management, verbal, and written communication skills Customer-oriented technical professional Technical support professional with 1-2 years' experience in the IT technical support field focused on end-user support QualificationsTechnical Skills SNoPrimary SkillProficiency Level Rqrd.
/Dsrd.
1Field ServicesPL1Required Proficiency Legends Proficiency LevelGeneric Reference PL1The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3The associate has comprehensive, in-depth and specialized knowledge of the skill.
She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4The associate can function as a subject matter expert for this skill.
The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.
Recommended Skills Administration Communication Customer Service English Expediting Flexible Working Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote connection software, chat, and email Flexible, able to multitask, and prioritize reported issues Provide a high level of customer service to users seeking problem resolution Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in internal ticketing systems Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Logistics responsibilities include providing overall management in daily administration, asset distribution/ setup, and shipping/ receiving.
Inventory of storage spaces, stocking, and maintenance of IT vending machines.
Level 1 video conferencing support including troubleshooting of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events.
Proficient in end-user network troubleshooting tools and practice Requirements Proven experience as a help desk technician or IT support technician Strong understanding and troubleshooting resolution skills of computer systems, mobile devices and other tech products including mobile device management (MDM), iOS/ Android, Mac, Windows, and Linux operating systems.
Ability to diagnose and resolve basic to moderately complex end-user technical issues Proficiency in English, excellent task management, verbal, and written communication skills Customer-oriented technical professional Technical support professional with 1-2 years' experience in the IT technical support field focused on end-user support QualificationsTechnical Skills SNoPrimary SkillProficiency Level Rqrd.
/Dsrd.
1Field ServicesPL1Required Proficiency Legends Proficiency LevelGeneric Reference PL1The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3The associate has comprehensive, in-depth and specialized knowledge of the skill.
She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4The associate can function as a subject matter expert for this skill.
The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.
Recommended Skills Administration Communication Customer Service English Expediting Flexible Working Estimated Salary: $20 to $28 per hour based on qualifications.
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